Our Consultants have advised Companies on Corporate Strategy, Organization Development Intervention, Change Management, Sales & Distribution, Retail and Online Business Operations, Customer Experience Strategy and Social Media Operations.
Strategy Management Consultant for more than Two decades of experience in Domestic & International Markets, with Expertise in Strategy Planning & Execution on Organization Development, People Management, Customer Experience, Retail Operation, Restructuring & Turnaround Sick Units.
Proficient in managing & leading teams for running successful operations & experience of developing procedures, service standards for business excellence. Proven success in handling several Customer facing process migrations and expansions. In-depth knowledge of setting up, integrating and launching new call centres. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning.
A Sales professional with deep insight and expertise in FMCG and Channel Sales, Customer Life Cycle Management(CLM), Customer Experience Management(CEM) and Customer Relationship Management. Expert in devising Strategy for Revenue Enhancement and Complaint Management.
Proven track record for successfully empowering teams through training, coaching, mentoring , encouraging creativity and rewarding efforts. Experienced in verticals such as Banking and finance, Telecom, Travel etc.,Designed and implemented automation tools for high quality standards for the organization. Certified behavior analytics Trainer from eloyalty corporation , Atlanta ,GA.
He has led diverse teams of professionals in training and learning design intervention, He designs and delivers soft skill programs. His extremely participative and interactive programs, he leads people to develop advance sales, communication, management strategies, resulting in their personal growth.
Assisted customers for technical issues. Experienced in Performance testing, collected and reported performance times and server performance counters using testing tools. Educated underprivileged students in computer literacy at IWDI (Integrated Women Development Institute) an NGO.
An accomplished HR & Training Professional with over 37 + years of varied Organizational working, consulting expertise in Core/Strategic HR, OD, Training and Industrial Relations in reputed Corporate Group Companies, MNC’s, based in India and Overseas Countries (USA, AFRICA & MIDDLE EAST).